shipping and return policy

Shipping policy

Shipping & Returns

Orders outside of the Netherlands: Please note that orders are shipped from the Netherlands.

Depending on where you order from, your country may charge you customs, duties and/or import taxes.

If you are ordering from a country not listed, please contact us for accurate shipping rates.

Processing Time: Orders usually ship within 1-4 business days of receiving payment. You should receive a tracking number within this time frame(weekends & holidays excluded).

All orders are sent by tracked package.



Return Policy: Due to their personal nature, all BioGeometry jewelry is a final sale (BioSignatures pendant, BioSignatures ring, and all pendants). All other unused products, excluding the BioSignatures pendant, BioSignatures ring, and all pendants, are valid for a return and refund within 15 days of receiving the products. Note: You must contact us first to see if you are eligible for any refund. We strongly suggest shipping your return using regular tracked shipping. We are not responsible for returned packages not received. Eligible returns are only pertaining to the product, not shipping costs.